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"Coaching isn't an addition
to a leaders job,
it's an integral part of it."
- George S. Odiorne
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 Coaching For Optimal Collections Performance
Instructor: Ken Evancic
A course for the first two levels of management in your collection organization. |
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Coaching For Optimal Collections Performance – 2-Day Class Announced for Feb 15 - 16, 2012
Do your top 20% of collectors bring in 80% of your dollars? Is it reasonable that collectors should deliver 50% of what your top performers deliver? Learn what happens in most collection organizations, and how to improve performance and results in yours. What if you had the coaching tools to engage that magic middle of performers, reduce attrition, as well as increase abilities and span of control for front line managers? Coaching for Optimal Collections Performance teaches the foundation for the Performance Management System that provides the knowledge and tools necessary to coach and develop the collectors on your team to maximize their performance.
What each person will learn from this training:
1. How to utilize the Performance Management System, with techniques for Setting Expectations, Measuring and Monitoring, Coaching and
Development, then Reward and Recognition
2. How to identify which collectors to invest time and energy in – identifying the engaged and disengaged to focus on profitability
3. How to leverage tools to challenge the magic middle
4. How to maximize collector's time and maximize yours, increasing the workable span of control to ultimately maximize results and profits
5. How to change their teams culture to Collector Ownership
6. How to ensure the right behavior, and watch the results!
The training is a 2-day session with peers across the industry. In addition to the formal training, each participant will complete the training with a one-on-one coaching shadow session with the instructor.
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2-DAY CLASS INFORMATION
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Location & Time |
Price |
April 18-19, 2012
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Los Angeles, CA
Day 1 - 8:30 AM - 5:00 PM
Day 2 - 8:30 AM - 3:00 PM |
$1295 per person |
Hotel Information
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To Be Announced. |
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September 10-11, 2012
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Las Vegas, NV
Day 1 - 8:30 AM - 5:00 PM
Day 2 - 8:30 AM - 3:00 PM |
$1295 per person |
| Bonus: Attendee get 1/2 off to DCS2012. Start DCS off with Coaching For Optimal Collections Performance - $647.50 |
Hotel Information
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Red Rock Hotel, Las Vegas |
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October 17-18, 2012
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Baltimore, MD
Day 1 - 8:30 AM - 5:00 PM
Day 2 - 8:30 AM - 3:00 PM |
$1295 per person |
Hotel Information
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To Be Announced. |
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REGISTRATION FORM (Please Fill Out and Fax In)
$200 discount for additional attendees from your company. |
DOWNLOAD |
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CUSTOM AND SUITCASE CLASSES
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Same as 2-Day Class format.
Custom and Suitcase Classes available on request.
For more information, contact us at: (562) 906-1101 or info@resourcemanagement.com. |
Instructor: KEN EVANCIC
Vice President, Resource Management Services, Inc.
Ken Evancic is a collections veteran with over 20 years experience, managing more than 1200 collectors, and multiple portfolio types. He has managed all phases of collection, including all levels of delinquency, automated dialer units, early-out agency management, recovery, and skip tracing. In addition to collections operations management, he has led initiatives in the areas of performance management, collections strategy development, collector and manager training, collector desktop design, collections reporting systems, and risk and compliance.
Prior to joining Resource Management Services, Inc. in 2011, Ken was a Sr. Vice President and Collections Director at Citi Cards. His responsibilities included the consumer and partnership credit card portfolios. In addition to this responsibility, Ken played the lead role in developing Citi's current collections performance management system. Prior to Citi, Ken worked at AT&T Universal Card where his career started as a collector and moved throughout collections with roles as a dialer operator, Front Line manager, and a Vice President Collections Operations manager.
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WHAT WILL YOU TAKE AWAY?
- Proven models to establish and validate top performing expectations
- How to identify your engaged and disengaged collectors so you can focus on that profitable magic middle
- How to turn MIS into information that will be used to assess performance and turn collectors into owners of their effort
- Multiple techniques that managers will use to reinforce collector ownership enabling them to be in control of their effort
- How to prove to managers that they can create a culture where they will have more time to impact more collectors
- How to reinforce an objective use of reward and recognition tools to ensure the right behavior and results
Also included is a follow up session for each participant to ensure they understood the program and are able to deploy with their team.
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Copyright © 2007-2012 Resource Management Services, Inc. All rights reserved.
10440 Pioneer Blvd., Suite 2
Santa Fe Springs, CA 90670-8235
Phone: (562) 906-1101 - Fax: (562) 906-1212
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