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Overall Evaluation Score 4.75 out of 5!  

What They Are Saying About the
Class and the Instructor:

"Awesome, awesome, very good for team to hear Ken's perspective. I think very enlightening for them but scary because they find out how much they don't know."

"Ken did an AMAZING job! Great training, best I have been to in a long time! I learned a lot of great tools how to do this new job."

"Very helpful, can't wait to put this knowledge to work."

"I think this course was EXTREMELY helpful, Ken provided a lot of good tips and tricks to performing an audit. His experience in the industry really showed through and will be beneficial in the future."

"Very good job delivering the materials. Especially, good job at getting across the point of the Compliance Management System and the concepts of auditing the exceptions."


 











 

   Third Party Vendor Auditing Workshop
Oversee your service provider relationships in a manner that ensures compliance with Federal consumer financial laws.

Instructors: Bev Evancic, Vice President, Resource Management Services, Inc., and Ken Evancic, Vice President, Resource Management Services, Inc.

"People do what you inspect, not what you expect," quote from businessman, Louis V. Gerstner, Jr.

Auditing Third Party Vendors is a case in point. Without a solid, practical and insightful audit program, you may not be getting what you expect from your third party vendors.

At the Third Party Vendor Auditing Workshop, learn skills and techniques to audit your third party vendors to comply with CFPB requirements, to validate consumer protection and to verify that your own vendor contract requirements are being met.

WHAT EACH PERSON WILL LEARN FROM THIS TWO-DAY CLASS:
  • When to audit, and whether to audit remotely or onsite
  • Sampling techniques to increase your effectiveness
  • How to develop an effective call monitoring scorecard
  • What to audit - compliance, consumer protection, payments, security and more
  • How to develop a complaint response system
  • How to evaluate the compliance management system
  • When policies and procedures don't match activity
  • Audit bias and how to avoid it
  • What many audit teams miss
  • How to use the audit to improve compliance and performance
Hear audit horror stories from audit experts, and find out how to avoid them in the operations you audit. Class resources and materials include audit checklists, questionnaires and scorecards which you can use as is, or customize for your organization and needs. Instructors focus on teaching techniques and strategies you need to develop your company's audit policies and procedures.

The training is a two-day session. Price $1295 first attendee, $1095 additional attendees from the same company.

The workshop is designed for compliance officers, vendor managers or collection agency auditors. Learn what is important in developing your companyís audit policies and procedures for both your internal collection operation and your third party collection vendors. The material and tools used in the workshop align to the CFPBís Supervision and Examination Manual that is used to determine if companies are complying with consumer financial protection laws.

Substitutions allowed from your organization.

DATE LOCATION PRICE
February 22 - 23, 2017

Day 1 - 8:30 AM - 5:00 PM
Day 2 - 8:00 AM - 4:00 PM
Courtyard Atlanta Downtown
133 Carnegie Way
Atlanta, GA 30303

Room Rate: $162
Phone: (800) 321-2211
Hotel Link: Book Room Here
Room block rate ends February 1, 2017

$1295 Attendee Fee
May 8 - 9, 2017

Day 1 - 8:30 AM - 5:00 PM
Day 2 - 8:00 AM - 4:00 PM
Las Vegas, NV
Four Seasons Hotel Las Vegas
3960 Las Vegas Blvd South
Las Vegas, NV 89119

Room Rate: $285
Phone: (877) 632-5000
Hotel Link: Book Room Here
Room block rate ends April 2, 2017
$1295 Attendee Fee
July 19 - 20, 2017

Day 1 - 8:30 AM - 5:00 PM
Day 2 - 8:00 AM - 4:00 PM
Chicago Marriott Southwest
1200 Burr Ridge Parkway
Chicago, IL 60527

Room Rate: $189
Phone: (630) 986-4100
Hotel Link: Book Room Here
Room block rate ends June 27, 2017
$1295 Attendee Fee
DOWNLOAD REGISTRATION FORM

Bev Evancic
Vice President, Resource Management Services, Inc.

Bev Evancic has almost 25 years experience in collection and recovery. She has managed all phases of collection and recovery operations, including automated dialer units, bankruptcy and legal units, skip tracing units, internal collections, outside collection agency networks, and Consumer Credit Counseling.

As a Consultant for Resource Management Services, Inc., Bev has spearheaded collection and recovery best practices reviews for many top credit grantors. Her articles on dialer operations, agency management and bankruptcy best practices have been widely publicized.

Prior to joining Resource Management Services, Inc. in 1995, Bev managed the Recovery Department for AT&T Universal Card Services where she reengineered the bankruptcy, probate, internal and litigation processes.

Ken Evancic
Vice President, Resource Management Services, Inc.

Ken Evancic is a collections veteran with more then 25 years experience. He has managed all phases of collection, including all levels of delinquency, automated dialer units, early out agency management, recovery, and skip tracing. In addition to collection operations management, he has lead initiatives in the areas of performance management, collection strategy development, collector and manager training, collector desktop design, collection reporting systems, and risk and compliance.

Prior to joining Resource Management Services, Inc. in 2011, Ken was a Sr. Vice President and Collections Director at Citi Cards. His responsibilities included the consumer and partnership credit card portfolios. In addition to this responsibility, Ken played the lead role in developing Citi's current collection performance management system. Prior to Citi, Ken worked at AT&T Universal Card where his career started as a collector and moved throughout collections with roles as a dialer operator, front line manager, and a Vice President Collections Operations manager.




Resource Management Services, Inc. are authorized providers of educational programs for the DBA Internationalís Debt Buyer Certification Program. Those seeking their Debt Buyer Certification can earn continuing education credits by attending the workshop.

 



Copyright © 2016 Resource Management Services, Inc. All rights reserved.
10440 Pioneer Blvd., Suite 2
Santa Fe Springs, CA 90670-8235
Phone: (562) 906-1101 - Fax: (562) 906-1212