Resource Management Services, Inc. - Consultants in Recovery and Compliance

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Bev Evancic
Vice President, Resource Management Services, Inc.

Bev Evancic has almost 20 years experience in collection and recovery. She has managed all phases of collection and recovery operations, including automated dialer units, bankruptcy and legal units, skip tracing units, internal collections, outside collection agency networks, and Consumer Credit Counseling.

As a Consultant for Resource Management Services, Inc., Bev has spearheaded collection and recovery best practices reviews for many top credit grantors. Her articles on dialer operations, agency management and bankruptcy best practices have been widely publicized.

Prior to joining Resource Management Services, Inc. in 1995, Bev managed the Recovery Department for AT&T Universal Card Services where she reengineered the bankruptcy, probate, internal and litigation processes.

Auditing Webinar Series

Conducted by Bev Evancic, Vice President, Resource Management Services, Inc., and author of Recovery Management: Collecting the Uncollectible Account.

Date / Time	Webinar Topic	Price
WEBINAR: JULY 8, 2009 Recording Available	Agency Auditing 101	$89.00
WEBINAR: JULY 15, 2009 Recording Available	Auditing Legal Efforts (Agency or Attorney)	$89.00
WEBINAR: JULY 22, 2009 Recording Available	Auditing Payments & Remittances	$89.00

Agency Auditing 101	Auditing Legal Efforts	Auditing Payments & Remittances
Planning the Audit • On-site or Remote • Frequency of Audits • Signs of when to Audit • Questionnaire Prior to Audit • Notification to Agency Performing the Audit • What is Important to You • Contract Compliance • Scoring the Results • Sample • Licensing • Insurance • FDCPA and State Compliance Action and Feedback from the Audit • Plan of Action by the Agency • Your Expectations • Follow-up Audit	Procedures, Expectations and Verifications • Validation Letter: Meaningful Review & Procedures • Attempts to Contact Before and After Judgment • Location Verification – Serving and Garnishing • Asset Verification • Court Process and Follow-up • Licensing • Insurance Other Attorneys • Assignment to Another Attorney • Network Attorneys Money Issues • Payment Processing and Remittance • Court Costs and Attorney Fees	Trust Accounts Procedures and Security • Mail Processes • Cash Handling • Payment Posting • Deposits • Phone Payments • Credit Card Payments • Web Initiated Payments • Non-Sufficient Fund Payments • Payments on Closed Accounts • Post-Dated Checks • Credit Balances • Fees Assessed Contract Compliance

Recovery Management Strategies and Techniques

A two-day content-rich course that brings real world experience to classroom sessions covering the critical aspects of choosing external collections or recovery vendors and managing the relationship and performance on an ongoing basis.