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Bev Evancic
Vice President, Resource Management Services, Inc.

Bev Evancic has almost 20 years experience in collection and recovery. She has managed all phases of collection and recovery operations, including automated dialer units, bankruptcy and legal units, skip tracing units, internal collections, outside collection agency networks, and Consumer Credit Counseling.

As a Consultant for Resource Management Services, Inc., Bev has spearheaded collection and recovery best practices reviews for many top credit grantors. Her articles on dialer operations, agency management and bankruptcy best practices have been widely publicized.

Prior to joining Resource Management Services, Inc. in 1995, Bev managed the Recovery Department for AT&T Universal Card Services where she reengineered the bankruptcy, probate, internal and litigation processes.

   Auditing Webinar Series

Conducted by Bev Evancic, Vice President, Resource Management Services, Inc., and author of Recovery Management: Collecting the Uncollectible Account.
Webinar Topic Price
Agency Auditing 101
1 Hour Recorded Webinar
$89.00
Auditing Legal Efforts (Agency or Attorney)
1 Hour Recorded Webinar
$89.00
Auditing Payments & Remittances
1 Hour Recorded Webinar
$89.00
Agency Auditing 101 Auditing Legal Efforts Auditing Payments & Remittances
Planning the Audit
• On-site or Remote
• Frequency of Audits
• Signs of when to Audit
• Questionnaire Prior to Audit
• Notification to Agency

Performing the Audit
• What is Important to You
• Contract Compliance
• Scoring the Results
• Sample
• Licensing
• Insurance
• FDCPA and State Compliance

Action and Feedback from the Audit
• Plan of Action by the Agency
• Your Expectations
• Follow-up Audit
Procedures, Expectations and Verifications
• Validation Letter: Meaningful Review &
   Procedures
• Attempts to Contact Before and After
   Judgment
• Location Verification – Serving and
   Garnishing
• Asset Verification
• Court Process and Follow-up
• Licensing
• Insurance

Other Attorneys
• Assignment to Another Attorney
• Network Attorneys

Money Issues
• Payment Processing and Remittance
• Court Costs and Attorney Fees
Trust Accounts

Procedures and Security
• Mail Processes
• Cash Handling
• Payment Posting
• Deposits
• Phone Payments
• Credit Card Payments
• Web Initiated Payments
• Non-Sufficient Fund Payments
• Payments on Closed Accounts
• Post-Dated Checks
• Credit Balances
• Fees Assessed

Contract Compliance

 



Copyright © 2007 Resource Management Services, Inc. All rights reserved.
10440 Pioneer Blvd., Suite 2
Santa Fe Springs, CA 90670-8235
Phone: (562) 906-1101 - Fax: (562) 906-1212