• Four day training seminar in Southern California.
• Learn fundamental auditing techniques for 3rd party agencies/attorneys.
• Learn where and how to look for compliance
• Custom training can be conducted on-site at the client location.
• Vital for effective management of outside collection vendors!

Now you can hear what 2 recent attendees had to say about the course!

The Auditor Training course offered by Resource Management Services, Inc. (RMS) provides the attendee with an understanding of what a collection vendor auditor should be looking for. The course covers evaluation of a vendor's collection performance and what the auditor should be looking for in remittance activity. The OAAP Pro™ program itself is an available tool, which makes this process more efficient. Cost is $1,500 per attendees (does not include meals or accommodations). Class to be held in Southern California.

The course covers specifics on what to look for and how to evaluate the findings. For instance, it has been proven that the more efficiently an account is activated (first letter and phone call), the sooner the debtor is contacted and ultimately the sooner payments are collected. Evaluating areas as obvious as activation or as obsolete as follow-up action on a busy signal is the basis of the training. The significance, the philosophy and the value for each of these actions are addressed.

The training program offers this type of in-depth training in fifty-eight (58) specific areas.

In addition, the participant is instructed in:

• The Audit Approach (Auditor Posture)
• Preparation
• Sampling
• Evaluating and Finding Risk
• Developing Work Standards
• Managing With the Audit

As part of the training, the participant is given and is trained to utilize forms, which will help to organize and expedite the process. The participant will leave the class with a complete understanding of the collection vendor arena, its abilities, its actual performance, and its potential. Over the course of time, RMS has had some attendees who have not purchased the OAAP Pro™ software used by RMS, but have taken the knowledge gained in the class and developed their own custom auditing programs. It is our understanding that those attendees have experienced great success with their programs. The OAAP Pro™ software is an available tool by which the auditing process may be performed consistently and efficiently, but it is not necessary to the development of an auditing program. A limited version of OAAP Pro™ will be given to each attendee. With this version, the user has limited use of the program! Data may be entered, but reports cannot be run.

Here is what a few attendees said about the course:

"Since I've never audited before, this class was great and gave me a lot to think about."

"I learned more valuable information in these 4 days than I had in 10 months as an agency auditor."

"The training class was very informative. The class offered many different ways to determine what your agencies/attorneys are doing with your paper."

"The part of the class where we went through sample accounts to rate them and then went over the answers, helped to get a better understanding of how to figue out what information is needed."

"The class dealt with my exact needs. I feel I now have the tools I need to organize an audit."

"It covered basic audit principles when auditing agencies, and what to look for."

"I was very new to the auditing process and actually feel I can walk away being comfortable in an auditing situation."

"Fundamentals of auditing. Recognizing the terminology. Understanding what is important to look at. What an agency thrives on and what we need them to thrive on. "

"It helped define and oranize my thoughts on how to develop an auditing program."

"The class is very specific when explaining auditing guidelines and procedures"

"It helped me realize that I was missing some critical information from my audits which I will incorporate into any reviews moving forward."