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Lifting The Rocks, Finding The Gold
By Larry Grant and Larry Dukes
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Lifting The Rocks, Finding The Gold provides the tools that any company can use to answer the crucial questions facing businesses today.
- How do you grow revenues without increasing credit risk?
- What portion of customer churn occurs in the collections process?
- How do you retain delinquent customers in a highly competitive market?
- How do you ensure that you are talking to the right customers?
- How do you change customer behavior and improve profitability?
Managers who have mastered the six imperatives will be able to answer questions like:
- With which potential customer segments should we do business?
- What collection action should we take on this account and when?
- Which collection strategies can increase customer retention?
- How can the cost to collect past due balances be reduced?
- After write off, what actions are most productive?
- Which segment of the accounts receivable portfolio should be sold?
Lifting The Rocks, Finding The Gold captures the vital attributes of world class receivables management in six imperatives. Grant and Dukes have developed the six imperatives, which have stood the test of time in a wide variety of industries. The six imperatives address:
- Strategy
- Engagement
- Customer Relationship Management
- Analytical
- Technology
- Performance
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For more information on how our services can meet your company's needs, as well as pricing and other specific information,
please contact us at (562) 906-1101 or E-mail us at info@resourcemangement.com. |
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Copyright © 2007 Resource Management Services, Inc. All rights reserved.
10440 Pioneer Blvd., Suite 2
Santa Fe Springs, CA 90670-8235
Phone: (562) 906-1101 - Fax: (562) 906-1212
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