Table of Contents

Chapter 1 - Receivables Management:
The Untapped Profit Center

Chapter 2 - The Evolution of Credit and Collections:
How did we get here?

Chapter 3 - Credit Assessment and Approval:
Giving Credit Where Credit is Due

Chapter 4 - Risk Management Tools For Mass Market Portoflios:
Giving Credit For Good Behavior

Chapter 5 - Portfolio Management Methodology:
Taking the Right Action on the Right Account

Chapter 6 - Customer Relationship Management in Receivable Management:
Make'em Happy, Make'em Pay and Make'em Stay

Chapter 7 - Call Center Management:
Collections is No Different Than Sales

Chapter 8 – Creating a Risk Management Culture:
Discovering The Power of People

Chapter 9 – Strategies and Management of Post Write Off:
It Is Not Over Yet

Chapter 10 – Selling Accounts Receivable Portfolios:
It Is Just A Matter of Time

Chapter 11 – Emerging Trends:
Thinking Ahead

Chapter 12 – Emerging Technologies:
Beyond Behavior Scores